Chad Mallam :: User Guide

A practical field manual for working with me, without the guesswork.

If you’ve made it here, you’re probably about to collaborate with me—or you’re trying to figure out how I operate before you jump in. Either way, here’s the blueprint.

Core Operating Method

Responsibility + Accountability = Results
I believe every project—no matter how ambitious—comes down to owning your work and seeing it through. I’ll hold myself to that standard, and I’ll hold the team to it as well.

Environment I Strive For

Work should move quickly, with focus and purpose. We’re here because what we do matters to people—customers, families, communities. That’s the lens I use for decision-making: if it doesn’t make things better for people, it’s not worth doing.

How I Stay Connected

I’m not a “hands-off” ghost in the corner office. I’ll check in often, ask questions, and follow up—because information is oxygen for progress. Expect direct outreach when I need clarity, context, or updates.

How I Learn

I’m an auditory learner. Give me the key points out loud first, then hand me the report for deeper reading.

This way I can lock in the big picture fast, and dive into the details later.

Simple Reporting

Start with a short bullet-point summary of the main issues or updates. That’s my fast lane to understanding and action.

Humor

I work better with a sense of humor in the room—mine is dry, sometimes so dry you’ll wonder if I’m joking. If you can’t tell, just ask. (Half the time, the answer will be “yes.”)

Direct Communication

Go straight to the source—me, your teammate, anyone. No game of telephone. If there’s a problem, talk to the person who can fix it. And if you come to me with an issue, know that I’m going to address it. Quickly.

Speak Up, Early

If it matters to you, it matters to me.
Don’t wait for the perfect moment or for me to ask—say it now.

Decision-Making

I delegate freely, but the final call is mine. You own your work, and I’ll give you the space to run it. But I stay close to final decisions so we can align outcomes with our goals.

Follow-Through

Disagree with a decision? Tell me why. I value the discussion. But once we commit as a team, I expect everyone to back the decision fully—whether it was their idea or not.

Problem-Solving

Bring problems with solutions—at least one that doesn’t involve throwing more money at it.

I solve through questions: expect me to dig, challenge assumptions, and chase the root cause before we settle on a fix.

Confidentiality

🔒

If you tell me something is confidential, it stays with me. Period. No leaks, no quotes, no “off the record” becoming “on the record.” I expect the same in return.

No Anonymous Feedback

If you can’t sign your name to it, I won’t read it. Communication without ownership isn’t communication—it’s noise. If you have something to say, my door’s open.

Meetings

Meetings are only as long as they need to be. We start on time, we end when the work is done. No filler. No “we’ll just meet because it’s Tuesday.”

Continuous Improvement

I learn by observing, doing, and receiving feedback. That’s the culture I want around me—one where we all push to get better, and where coaching and criticism are signs of respect, not conflict.

Winning

Winning means everyone wins—employees, customers, investors, suppliers. It’s not about short-term gains, but building something sustainable that benefits all sides.

Known Quirks

I try to multitask, even though I know it’s impossible. Call me out on it.

I give verbal instructions that sometimes need more clarity—push me for details.

I move fast and can be abrupt. Stop me if you need more time or explanation.

I think non-linearly, making connections others might miss. If it’s unclear, ask—I’ll happily unpack it.

Bottom Line

I’m here to move things forward—decisively, collaboratively, and with a sense of humor. If you work with me, expect directness, high standards, and the freedom to do your best work.

And if something’s on your mind… just say it.

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