Chad Mallam
User Guide

For your benefit, the following is a quick reference guide of my personal management technique. If you have any questions or would like to discuss this document further, feel free to contact me.

METHOD: Responsibility and Accountability

ENVIRONMENT

Work should always be done with alacrity and with a keen awareness to the fact that individuals and families are at the heart of why we come to work. We won’t be successful unless each of us is disciplined and works to their full potential.

“Management by wandering around.”

I will be out and about asking questions and following up on requests. Expect to see me in your office.

Learning

I am most effective as an auditory learner. I am able to retain information for longer periods of time, and at much greater detail, this way. I will read reports, but I prefer to first get key data verbally and then read the report as a follow-up.

Reporting

Reports should always begin with a short summary in bullet-point format, so l can quickly assess the main topics and issues.

Humor

Humor is an important part of my style, and I will be prepared to laugh. Be aware that I have a dry sense of humor, so sometimes people can’t tell if I am joking or serious. If you can’t tell, please ask!

GO DIRECT

I choose to speak directly to other members of my team to get information or discuss matters. This is my natural, personal and business approach to issues. I also expect the team to “go direct” to one another and to me. If you have a problem, go solve it by talking to the person directly.

BRING UP PROBLEMS

When I know of a problem, conflict or issue I am nearly compulsive in addressing it. When you bring me a problem expect it to be confronted. Don’t bring me issues and expect me sit around. Make sure the issue you are bringing to my attention is something you want to be solved. If you are looking for a sympathetic ear to commiserate with, you will be disappointed.

SPEAK UP!

Don’t carry something around for days and days. If it is important to you, it will be important to me. Don’t wait to be asked; share it!

DECISIONS

I delegate liberally. If a person is tasked with a job, that person is responsible for completing the job. I will not micro-manage, but I do check results. At the same time, I do not delegate final decision-making. I want to be involved in the final decision-making process.

FOLLOW THRU

When you disagree with a decision, I expect to know that you disagree and your reasons why. However, once the team has made a decision, I also expect you to support that final decision wholeheartedly.

PROBLEM SOLVING

Presenting problems or challenges: When a challenge is presented, bring along several solutions, one of which does not include spending more money.

Solving problems or challenges: My approach to solving challenges is question centered. This means that I will keep asking questions intended to identify and define the problem, as well as find the best solutions.

CONFIDENTIALITY

Confidentiality means that if you tell me not to tell anyone, then I will not tell anyone, not even my spouse. I expect the same from you.

I do not expect to hear my comments to this team quoted by others outside of the team. Please do not quote me or share my opinion on a topic with others; that is my responsibility.

ANONYMOUS COMMUNICATION

I will not read or respond in any manner to unsigned or anonymous letters, comments, and suggestions.

I view anonymous communication as dishonest and lacking moral courage. If you would like to communicate, come find me. I am always more than happy to discuss anything.

MEETINGS

I prefer meetings scheduled for the amount of time that is needed to fully complete the work, not by blocking out set amounts of time. Meetings will start on schedule and will end when the subject has been covered.

IMPROVEMENT

Observe

An outstanding coach was right when he said in order to improve a skill,
“observe others, do it, and get criticism/coaching.”

Improve

I am always seeking new ways to improve my management and team skills, so l’m counting on you to give me coaching, criticism, and feedback.

Critique

If you have any criticism of my approach, conduct, job performance etc., 1 expect to hear about it from you personally and directly. I do want to hear it!